Terms and Conditions

1. Introduction

Welcome to Roof Restoration Northern Suburbs (“we,” “our,” “us,” or “RRNS”). These Terms and Conditions govern your use of our website at https://roofrestorationnorthernsuburbs.com.au/ and the roofing services we provide throughout Melbourne’s northern suburbs.

By accessing our website or engaging our services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our website or services.

2. About Our Services

Roof Restoration Northern Suburbs provides professional roofing services including but not limited to:

• Roof restoration and repair
• Roof painting and repainting
• Roof cleaning and tile cleaning
• Roof rebedding and pointing
• Roof sealing and waterproofing
• Gutter cleaning and repairs
• Roof replacement and upgrades
• Leak detection and repair
• Gable repairs

We service all roof types including tile, metal, terracotta, and slate roofs across Melbourne’s northern suburbs.

3. Quotes and Estimates

3.1 Free Inspections and Quotes

We offer free roof inspections and quotes for our services. All quotes are provided in good faith based on the information available at the time of inspection.

3.2 Quote Validity

Written quotes are valid for 30 days from the date of issue unless otherwise specified. Prices are subject to change after this period.

3.3 Quote Variations

If additional work is discovered during the project that was not identified during the initial inspection, we will notify you immediately and provide a revised quote. No additional work will be undertaken without your prior approval.

4. Payment Terms

4.1 Payment Methods

We accept payment via bank transfer, credit card, and other methods as agreed upon at the time of engagement.

4.2 Payment Schedule

Payment terms will be outlined in your quote and may include:

• Deposit payment prior to commencement of work
• Progress payments for larger projects
• Final payment upon completion of work

4.3 Late Payments

Invoices are due within 7 days of issue unless otherwise agreed. Late payments may incur interest charges and may affect warranty coverage.

5. Scheduling and Project Timeline

5.1 Commencement Dates

We will endeavor to commence work on the agreed date. However, commencement may be subject to weather conditions, material availability, and other factors beyond our control.

5.2 Weather Delays

Roofing work is weather-dependent. In the event of rain, strong winds, or other adverse weather conditions, work may be postponed for safety reasons. We will notify you of any delays as soon as possible.

5.3 Access Requirements

You must ensure that we have clear access to your roof and property during the scheduled work period. This includes providing access to power and water where required.

6. Cancellation and Rescheduling

6.1 Customer Cancellation

If you need to cancel or reschedule work:

• More than 48 hours notice: No cancellation fee
• Less than 48 hours notice: A cancellation fee may apply
• After work has commenced: Payment for work completed and materials purchased may be required

6.2 RRNS Cancellation

We reserve the right to cancel or reschedule work due to weather, staff illness, or other unforeseen circumstances. We will provide as much notice as possible.

7. Warranties and Guarantees

7.1 Workmanship Warranty

We provide a warranty on our workmanship for all completed projects. The specific warranty period will be outlined in your quote and final invoice.

7.2 Materials Warranty

Materials are covered by manufacturer warranties. We will provide details of applicable warranties upon request.

7.3 Warranty Conditions

Warranties are subject to:

• Full payment being received
• Proper maintenance of the roof as recommended
• No unauthorized modifications or repairs
• Normal wear and tear exclusions
• Damage from extreme weather events may be excluded

8. Limitation of Liability

8.1 Service Limitations

While we take every care to provide quality services, we are not liable for:

• Pre-existing structural issues not identified during inspection
• Hidden defects that could not reasonably be discovered
• Damage caused by extreme weather events
• Damage to property not directly related to our work
• Consequential or indirect losses

8.2 Maximum Liability

Our maximum liability for any claim arising from our services is limited to the total amount paid for the specific service in question.

9. Insurance and Licensing

Roof Restoration Northern Suburbs maintains appropriate public liability insurance and workers’ compensation insurance as required by Victorian law. We are fully licensed and qualified to perform roofing services. Proof of insurance and licensing can be provided upon request.

10. Safety and Site Management

10.1 Our Responsibilities

• Maintain a safe work environment
• Use appropriate safety equipment
• Protect your property during work
• Clean up upon completion
• Dispose of waste responsibly

10.2 Your Responsibilities

• Keep children and pets away from work areas
• Inform us of any hazards on your property
• Ensure vehicles are moved from work areas
• Notify us of any underground services or utilities

11. Property Damage

While we take every precaution to protect your property, some minor damage to landscaping or surroundings may be unavoidable during roofing work. We will:

• Take reasonable steps to minimize damage
• Notify you immediately of any damage
• Repair or compensate for damage caused by our negligence

12. Materials and Colour Selection

12.1 Colour Variations

Roof paint and tile colours may vary slightly from samples due to lighting, material batches, and application methods. We recommend viewing installed examples where possible.

12.2 Material Substitution

If specified materials become unavailable, we reserve the right to substitute with equivalent or superior materials. You will be notified of any substitutions prior to installation.

13. Intellectual Property

All content on our website, including text, images, logos, and designs, is the property of Roof Restoration Northern Suburbs or used with permission. You may not reproduce, distribute, or use this content without our written consent.

14. Privacy and Data Protection

We are committed to protecting your privacy. Any personal information collected through our website or during service provision will be handled in accordance with Australian Privacy Principles. We collect information necessary to:

• Provide quotes and services
• Communicate with you
• Process payments
• Comply with legal requirements

We will not share your personal information with third parties except as necessary to provide our services or as required by law.

15. Customer Reviews and Testimonials

By providing a review or testimonial, you grant us permission to use your comments, name, and suburb for marketing purposes on our website and promotional materials. We will not use your full contact details without your explicit consent.

16. Complaints and Dispute Resolution

16.1 Complaints Procedure

If you are dissatisfied with our services, please contact us immediately. We are committed to resolving issues promptly and fairly.

16.2 Resolution Process

1. Contact us in writing outlining your concern
2. We will acknowledge your complaint within 2 business days
3. We will investigate and provide a response within 10 business days
4. If unresolved, we may agree to third-party mediation

16.3 Governing Law

These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the exclusive jurisdiction of the Victorian courts.

17. Force Majeure

We are not liable for delays or failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to natural disasters, extreme weather, industrial action, government restrictions, or supply chain disruptions.

18. Website Use and Availability

18.1 Website Accuracy

While we strive to keep information on our website accurate and up-to-date, we do not warrant that all information is complete, accurate, or current. Service offerings, prices, and availability are subject to change without notice.

18.2 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content or practices of these external sites.

19. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after changes are posted constitutes acceptance of the modified terms.

20. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Consumer Rights

Nothing in these Terms and Conditions excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement.

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.